Customer Service At An Affordable Price - 1598 Words

INTRODUCTION Executive Summary Technology Point will provide computer and technical support to local home computer users and small business users. The company will focus its marketing strategy on gaining new customers and providing a high level of specialized customer service to each in order to retain them. Initial marketing will be aggressive and exploit competitor’s weaknesses. Cost control will be important to keep expenses low and profits high. The company will offer affordable, on-site service to customers. THE BUSINESS Vision Statement A tomorrow where technology and people coexist peacefully. Mission Statement Our goal is to provide personalized attention to customers at an affordable price. Customers are our number one priority. Our employees should be ready to provide the right service and therefore shall be highly trained. Goals – Objectives 1. Provide the best customer service at an affordable price. 2. To make Technology Point the go to business for technology issues. 3. Grow small business customers by two percent annually. 4. Establish brand identity and recognition through marketing. 5. Develop relationships with customers which results in repeat customers. Company Background Technology Point will be an LLC and owned by Alexander Sanchez. The business started as a side business for many years while Alexander worked as a computer technician at the local university. While a member of the university numerous faculty, staff, and students would often askShow MoreRelatedGlobalPhone Provides Innovative Connections950 Words   |  4 PagesGlobalPhone Provides Innovative Connections GlobalPhone is a VOIP provider that offers a wide selection of communication services tailored for business use. Gphone was founded in 1995 and is a privately-held, debt-free corporation. They currently offer their services to thousands of customers located in the United States as well as in other countries located throughout the world. 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